Two top New Castle County official knew there was a problem with billing errors for sewer ratepayers but took no steps to fix the problem.
That’s the conclusion of a draft report which found that the county’s finance department should have notified County Executive Tom Gordon about the problem.
Auditor Bob Wasserbach told the Wilmington News Journal that he found it troubling that the widespread billing problems were not addressed until he was informed.
He said apparently the finance department decided to address the issue on a customer by customer complaint basis.
More than a year ago county officials revealed that Artesian Water customers were being improperly charged on their 2012 sewer bills.
The county has provided credits to more than 21-thousand customers who were overbilled for a total of $675-thousand.
